Computing Service & Repair
Basic Services
Service and Repair services complement those offered by BoothTech’s professionally staffed Help Desk with the objective of providing seamless support of desktop equipment and productivity tools. Service and Repair (S&R) can assist with the following:
- Hardware Diagnosis and Repair
- Operating System (OS) Upgrade and Installation
- Data Recovery
- Virus / Spy-ware Removal and Cleanup
- OS Security Configuration
- Setup and Installation of new computer equipment
- Network cabling and design. LAN and Wireless
- Printer Repairs
Business Technology Audit
Upgrade/Installation Services
- Adding Memory
- Operating system installation/upgrade
- Supported software installation/upgrade
- Hardware upgrades
- Installing internal adapter and drivers
- Drive installation (HDD/CD/DVD burners)
Setups/Equipment Recommendations
- Provide recommendation on brand/model of new equipment to be purchased
- Computer setup (including printing/networking/security)
- Installation of supported software
- Data transfers from existing computer equipment to new computer equipment
Service Options
- In-Shop - Equipment can be brought into 2/136 Railway St Cottesloe for repairs
- Pickup - this service is available for Laptops, desktop, PDA’s & printers. We will pick up the equipment from your office on scheduled days and deliver it when the repair is complete.
- Onsite - This service is available for laptop and desktop computer problems. We will come to your office on scheduled days to perform service.
- Priority Service* - Priority service is available for most repairs. This ensures priority in diagnosing your problem. Ordering parts may delay the completion of repairs.
(* Additional fees apply to these services)
Service Fee Summary
| In Shop Computer Diagnosis - Supported Equipment | $50 |
| In Shop Computer Repair - Supported Equipment | $99 per hour |
| Pickup/Delivery | No charge during standard pickup and delivery |
| On-site Repairs | $121 First hour - $110 thereafter |
| Priority Service | $80 + regular fee schedule above |
| Contract Clients | Please refer to your Contract for fee discount |
Contact Service & Repair at xxx for scheduled pickup, delivery times. A fee for these services may be charged if they occur outside of the established schedule.